You are here: Home > Glasses UK > Guarantee and Refund Policy
Guarantee and Refund Policy
We guarantee your satisfaction. All of our products come with a 10 day no quibble guarantee. If your glasses are not completely to your satisfaction please return them within 10 working days together with all packaging, case, cloth etc and we will either exchange them (once) for another frame making any price adjustment, or we will refund the basic price of the glasses (see below). Your choice.
If you have ordered optional extras (e.g. coatings, thinner lenses) we will still have to charge for these non-refundable items (and postage) even if you change your mind about the glasses.
If the glasses are found to be faulty, please return them to us stating the problem. We will of course refund or replace. Please note that this does not cover mis-use or damage that is not due to a manufacturing fault.
To view our full terms and conditions, please click here