Skip To Navigation

Glasses UK Facebook IconGlasses UK Twitter IconGlasses UK Blog Icon

Customer Services: 0800 78 33 201

1st UK Original Online Glasses Store

Most Orders Delivered within 1 Week

Founded by Experienced Opticians

You are here: Home > Glasses UK > Terms and Conditions

Terms and Conditions

Any Order and subsequent purchase of Goods (as defined below) from Glasses UK shall be governed by the following terms and conditions. Please read them carefully.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

1. In these Conditions:"Glasses UK" means Internet Sales & Shipping Company Ltd (Company No. 04212149) having offices at 1 The Hidage, Worcester, WR5 2QG and trading under the name www.glassesuk.com

"Goods" means those products made available by Glasses UK that you wish to purchase, as indicated in your Order.

"Order" means orders placed in accordance with the provisions of Section 3.1.

"Site" means the website owned and operated by Glasses UK with URL address http://www.glassesuk.com

2. Customer Obligations2.1 By submitting your Order you warrant, represent and undertake:

2.1.1 that you are aged 16 or over and are not registered blind or registered partially sighted and are not ordering on behalf of another person;

2.1.2 that you are in possession of a written prescription for your spectacles, and that such prescription has been given to you by a registered medical practitioner or registered optometrist ("your optician") following the testing of sight by him or her within the last twenty-four months if you are under 70 years old, or within the last twelve months if you are aged 70 or over, and that any recommended retest date has not elapsed;

2.1.3 if sending Glasses UK your existing spectacles to be copied, that the spectacles sent to Glasses UK are made to your written prescription referred to in Clause 2.1.2;

2.1.4 to supply, full, accurate and complete details of your current prescription (including any notes on the prescription) or a copy of your original prescription when requested, and any contact details as given to you by your optician;

2.1.5 that you know of no reason why the Goods may not be suitable for your requirements;

2.1.6 if you have worn spectacles before and have experienced any problems with the spectacles, to provide us with accurate and complete details of such problems;

2.1.7 to provide any details reasonably requested by Glasses UK to confirm that you are eligible to purchase the Goods;

2.1.8 that you are acting in your capacity as an individual consumer and the Goods or any part of the Goods shall not be used for resale or for anything other than your own personal use;

2.1.9 that you are the authorised holder of any credit/debit card you may use on the Site.

3. Orders for Goods3.1 Orders must be placed:

3.1.1 via the ordering system on the Site;

3.1.2 by telephoning Glasses UK on 0800 78 33 201;

3.2 Your submission of the Order, whether submitted via the Site, by telephone or post represents an offer to purchase the Goods from Glasses UK. Glasses UK may confirm receipt of this offer via email (if the Order is placed via the Site) or verbally (if the Order is placed via telephone). Any confirmation of receipt of the Order will not constitute an acceptance by Glasses UK of your Order.

3.3 There will be no binding contract between you and Glasses UK for the supply of Goods until the Goods have been dispatched to you by Glasses UK.

3.4 You may change your Order at any time until the Goods are dispatched by contacting Glasses UK by email, telephone or post. You must let us know of any changes as soon as possible, because we process orders very rapidly.

4. Limitations of Supply4.1 Glasses UK shall make every effort to ensure that all Orders are fulfilled, however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, Glasses UK will contact you to give you a choice to receive a replacement or a refund. If Glasses UK receives no response from you, Glasses UK may, at its absolute discretion, provide replacement Goods of an equivalent quality and/or specification or cancel the Order and provide a refund.

4.2 Glasses UK tries to ensure that the Goods supplied match the descriptions provided on the web site. Whilst Glasses UK tries to ensure that there are no changes to the Goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the Goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the Goods.

4.3 Glasses UK shall, on the advice of its supervising opticians, have absolute discretion as to whether or not to accept an Order.

4.4 If considered necessary or appropriate before an Order is accepted, Glasses UK's supervising opticians shall have absolute discretion:

4.4.1 to contact you to discuss your Order, provide advice and/or;

4.4.2 to contact the registered medical practitioner or registered optometrist who provided your prescription to verify and/or discuss your prescription.

4.5 If considered necessary or appropriate by one of Glasses UK's supervising opticians, Glasses UK may as a condition of acceptance of your Order:

4.5.1 request that you send Glasses UK the original written prescription (or a copy thereof);

4.5.2 request that you contact the registered medical practitioner or registered optometrist who provided your prescription to verify and/or discuss your prescription;

4.5.3 request that you obtain your pupillary distance measurement from your optician and/or

4.5.4 request that you obtain a new written prescription (if, by way of example only, the prescription provided with your Order contains a retest date that has elapsed).

4.6 Glasses UK has absolute right to refuse acceptance of any Order. Without limitation, an Order will be refused if:

4.6.1 the Order is for spectacle lenses where such lenses have a spherical value of more than -8 dioptres or +6 dioptres, a cylindrical value of more than -3.50 dioptres or +2.50 dioptres.

4.7 Glasses UK will use an appropriate, average pupillary distance set by its supervising opticians, unless:

4.7.1 you send your pupillary distance measurement to us; and/or

4.7.2 one of Glasses UK supervising opticians considers at his/her absolute discretion that it is necessary for you to obtain a pupillary distance measurement.

5. Prices and Payment5.1 Subject to Clause 5.3, the price payable by you for the Goods shall be the price stated on the at the time your Order is placed in accordance with these Terms and Conditions.

5.2 Prices stated are in Pounds Sterling and include VAT with the exception of our range of Saftey Glasses where the prices are shown net of VAT

5.3 Glasses UK uses reasonable endeavours to ensure the accuracy of the prices and price related information stated on the Site, but cannot guarantee that you will not encounter a mispriced item on the Site. If an item is mispriced Glasses UK will contact you and give you the choice to accept the correct price or to cancel the Order.

5.4 The postage, packaging and delivery charges for all purchases are given on our Site.

6. Delivery and Carriage6.1 Delivery of the Goods shall take place at the time the Goods first arrive at the delivery address stated on your Order

6.2 If your Order is accepted by Glasses UK, delivery will take place no later than twenty-eight (28) days following receipt of your order.

7. Inspection7.1 Upon delivery of the Goods you must inspect them carefully. If any of the Goods do not match the description or appear to be damaged or are missing, do not use the Goods or any items accompanying the Goods, and please contact us by telephone or email and inform us of the problem.

7.2 You must notify Glasses UK immediately if there are any defects in the Goods which are apparent through inspection or use of the Goods or if you experience any difficulty in using the Goods.

7.3 If the Goods are defective on delivery, Glasses UK shall at its absolute discretion repair or replace such Goods or give a refund.

7.4 If the Goods are defective in accordance with any of Clauses 7.1 to 7.3, you agree to return the defective Goods to Glasses UK in substantially the same condition as when received by you, including all items and packaging accompanying the Goods.

7.5 Glasses UK shall pay the costs of postage, packing and delivery in relation to the repair or replacement of any Goods returned for the reasons set out in Clause 7.1 to 7.3 and shall, upon written request, reimburse you the reasonable costs of returning the defective Goods.

7.6 You will be liable for the costs of replacement Goods (including posting, packing and delivery) until the returned Goods are received by Glasses UK.

8. Money Back Guarantee8.1 You may upon notice in writing to us (in accordance with the provisions of Clause 12), cancel your Order, without reason, and such right to cancel continues:

8.2 In the event of cancellation you shall promptly return the Goods, and any items and packaging accompanying the Goods and Glasses UK shall, subject to such Goods and items being returned in substantially the same condition as when received by you, reimburse you within thirty (30) days of the day on which notice of cancellation is given or the returned Goods and items are received by Glasses UK, whichever is the earlier.

8.3 No monies will be refunded if:

8.3.1 the Goods are not received by Glasses UK in "as new" condition;

8.3.2 Glasses UK has not received payment in full for the Goods; or

8.3.3 you are in breach of your obligations under these Terms and Conditions of Supply, if, by way of example only, you provide a false certification.

8.4 If you discover a manufacturing defect within six months of delivery, you must notify Glasses UK immediately.

8.4.1. If you return the defective Goods stating the manufacturing defect to Glasses UK, Glasses UK shall subject to Clause 8.4.2 at its absolute discretion repair or replace such Goods or give a refund.

8.4.2. Glasses UK shall not repair or replace any Goods or give a refund if (i) it has not received the defective Goods back from you or (ii) if the defect is caused by misuse or mistreatment of the Goods.

9. Transfer of Risk and Title in Goods9.1 Subject to Clause 8, title in the Goods shall pass to you when the Goods are delivered to the delivery address set out in your Order provided that Glasses UK has received payment in full for the Goods.

9.2 Subject to Clause 8, risk in the Goods shall pass to you when the Goods are delivered to the delivery address set out in your Order.

9.3 In the event of cancellation, risk in the Goods remains with you until the Goods are received by Glasses UK.

10. Liability10.1 Nothing in this Agreement shall exclude or limit either party's liability for death or personal injury resulting from that party's negligence or for fraud or for any other liability that cannot by law be excluded or limited.

10.2 Subject to Clauses 10.1, the total liability of Glasses UK to you in respect of all claims arising out of or in connection with an Order, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, shall not exceed the total sums received by Glasses UK for the Goods to which the Order relates.

10.3 Subject to Clause 10.1, Glasses UK shall not be liable to you for any loss of contracts, loss of income or revenue, loss of profits, loss of goodwill or loss of insurance cover.

10.4 Subject to Clause 10.1, Glasses UK shall not be liable to you for any consequential or indirect loss of any kind arising out of or in connection with this Agreement however caused and whether arising under contract, tort, negligence, misrepresentation or otherwise. This exclusion shall apply even if Glasses UK has been advised of the possibility of such loss or damage.

10.5 Subject to Clause 10.1 Glasses UK shall not be liable to you where the loss or damage results from information provided by you that is inaccurate, false or misleading or that otherwise results from a breach by you of these Terms and Conditions.

10.6 Subject to Clause 10.1, Glasses UK accepts no liability in respect of any non-standard use of the Goods such as, by way of example only, in extreme sports.

11. Force MajeureGlasses UK shall not be liable for failure to comply with these Terms and Conditions owing to any act or event beyond its control including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, disease or fire.

12. NoticesAny notice or other communication to be given under these Terms and Conditions must be in writing; in the case of notices to Glasses UK, by pre-paid post to 1 The Hidage, Worcester, WR5 2QG, and in the case of notices to you, by pre-paid post or email to the address or other contact address set out in your Order. Any notice or document shall be deemed received, if posted, two working days after posting and, if sent by email, at the time of transmission, provided no transmission failure notice is received.

13. General Provisions13.1 In the interpretation of these Terms and Conditions:

13.1.1 the headings are for convenience only and shall not affect the interpretation of this Agreement; and

13.1.2 "including" means including without limitation and includes shall be construed accordingly.

13.2 You may not assign, sub-contract, sub-license or otherwise transfer in whole or in part any of its rights or obligations under this Agreement.

13.3 The Contracts (Rights of Third Parties) Act 1999 and any legislation amending or replacing this Act shall not apply in relation to these Terms and Conditions and nothing in these Terms and Conditions shall confer on any third party the right to enforce any provision of any contract.

13.4 These Terms and Conditions and any relevant Order accepted by Glasses UK constitute the entire agreement between the parties and supersede any prior written or oral agreements, statements, promises or representations made in relation to the subject matter of such Order (including all other information on the Site and/or contained in Glasses UK's sales literature) and, subject always to the statutory rights afforded to you as a consumer, each party acknowledges that (save in the case of a fraudulent misrepresentation by the other party) it shall not have any remedy in respect of any representation or term not set out in these Terms and Conditions or any relevant Order accepted by Glasses UK. None of our representatives, agents or sales persons have authority to vary, amend, or waive any of these Terms and Conditions on behalf of Glasses UK and no variation, amendment or waiver of these Terms and Conditions by such persons shall have effect unless expressly agreed to by Glasses UK with you in writing.

13.5 Failure by either party to assert its rights in relation to any breach of these Terms and Conditions or any relevant Order on any occasion shall not be deemed a waiver of such rights.

13.6 If any provision of these Terms and Conditions and any relevant Order is found to be unenforceable, the remaining provisions shall continue in force subject to such modification as may be necessary to achieve as nearly as possible the objectives of these Terms and Conditions.

13.7 These Terms and Conditions and any relevant Order are governed by English law and the parties hereby submit to the exclusive jurisdiction of the English courts in relation to any dispute arising out of them.

Glasses UK - The UK's Original Online Prescription Glasses, Varifocals & Bifocals Store